Quick replies Quick replies serve as predefined responses aimed at efficiently managing frequently asked questions.

Add a comment Comments can be used to save and share customer or case related

Setting up a spam filter Log in to Grasp and go to this link or

Take over a locked conversation “When a user clicks the ‘Reply‘ button in a case,

Event logs By enabling event logs, administrators and regular users can monitor each action performed

Do you offer a mobile app? Yes, we certainly do! Our mobile app enables your

Setup your auto reply message An automated welcome message can be essential for managing customer

How to enable two-factor authenticatoin Enabling two-factor authentication helps keep your account safe, as it

Deleting labels For whom is this feature? For admins Available in all plans Delete labels

How to implement the chat script For whom is this feature? For all users Available