How to setup a spam filter

Table of Contents

Setting up a spam filter

  1. Log in to Grasp and go to this link or click on your initials in the upper left corner of your inbox, then go to “Settings” “Automation” and finally, “Workflows.”
  2. Grasp will display a list of existing workflows that you have configured. Click the icon at the top to create a new workflow. When you do this, you will be prompted to name and define your workflow. Use the following configuration:
    • Name: Give your workflow a name, such as “Spam Filter” since it will act as a spam filter.
    • When…: This is the first functional component of a workflow and serves as a trigger. Select “When conversation is started” to have the system check for spam as soon as a new conversation arrives in the inbox.
    • If…: With this component, you can further refine your trigger by adding an extra variable that needs to be met for the workflow to activate. For the spam filter, you must first determine which channel you receive the spam from, whether it’s email or WhatsApp.
      • For email, select “FROM field is equal to…,” and then enter the email address of the spammer. If there are multiple spammers, add additional “Or” conditions for each email address from which you receive spam. Note that activating this rule will treat any email received from the contact as spam.
      • For WhatsApp, select “Phone field is equal to…,” and enter the phone number (including the country code) of the spammer. Just like with email, add additional “Or” conditions for each phone number from which you receive spam. This rule will treat any WhatsApp message received from the contact as spam.
    • You can further optimize and specify your spam filter by adding extra “IF” conditions. For example, if you want to avoid receiving specific emails with certain keywords in the subject, you can enhance the filter by adding the “Subject contains” condition. This way, only emails containing the specified keywords will be filtered and treated as spam.
    • Then…: In this component, you set the desired outcome or action of the workflow, which will be triggered if the “when” and individual “if” conditions are met. Select “Change status to” and choose “deleted” as the preferred status.
  3. Finally, press “Create rule” to save your customized spam filter configuration.

Congratulations! You have successfully configured a personalized spam filter.