Quick replies Quick replies serve as predefined responses aimed at efficiently managing frequently asked questions.

Add a comment Comments can be used to save and share customer or case related

Setting up a spam filter Log in to Grasp and go to this link or

Take over a locked conversation “When a user clicks the ‘Reply‘ button in a case,

Setup your auto reply message An automated welcome message can be essential for managing customer

Deleting labels For whom is this feature? For admins Available in all plans Delete labels

Create overview with labels For whom is this feature? For admins Available in all plans