Create overview with labels
For whom is this feature?
By using labels, you provide more structure in your inbox. You can use them to link conversations directly to teams or see the scope of the customer contact within the conversation properties.
When logged into your inbox, click on your profile in the upper left.
Select ‘Labels’ under the ‘Workflow’ category.
Now you are in your admin settings. Click on +Add labels.
Fill in all the types of labels you need. Press the enter key after inserting each label.
Don’t forget to click ‘Save’ when you’re done!