How to add agents
For whom is this feature?
Add team members to the inbox
Once you’re logged into your inbox, on your profile at the top left, click ‘Settings’ and then ‘Users’.
At the top, click on ‘Add Agent’. Fill in the details of the team member you want to add. This will immediately create an account for the team member. Make sure the email address is correct and enter a password that he/she can use to log in. This password can later be changed by him/her.
If you would like to give the team member access to all messages and admin settings, click the last checkbox: ‘Set as administrator’. After you have entered everything, click on save and you can start adding the next team member.