Grasp API

Table of Contents

Use the Grasp API

A Grasp account enables you to use the API and exchange data between the inbox and your own systems.

This API has several options, such as sending contact and order updates, loading contacts from an external system (CRM), retrieving conversations from Grasp for in an analytics/reporting system and inserting random events (such as which pages a specific user visited). 

Grasp API documentation

Visit to access Grasp’s API documentation. Call in a developer to integrate the APIs with your systems.

Available API's

Grasp’s APIs allow you to get the most out of your inbox and give your customers the best experience. Let’s have a look at the different API integrations: 

1. Order API

  • Find order
    Retrieve all orders from a specific contact

  • Create order
    Submit order details for a specific contact

  • Update order
    Update information for a specific order to a new status


2. Event API

  • Track event
    Send personalised events to a specific contact’s timeline. Define your own labels and properties such as:

    – Analytics
    – Reviews
    – Complaints

3. Contact API

  • Create contact
    Create a contact from the API


  • Update contact
    Update an existing contact with information such as email address or phone number. If the contact does not already exist, a new contact will be created.

4. Conversation API

  • Find conversation
    Retrieve all data linked to a specific conversation. Use this information, for example, to run analyses or create reports within your own system.

For every programming language a Grasp API

In the right-hand column of the API documentation, select the programming language you want to use to integrate the API with your own system. These are the languages you can choose from:

  • C
  • C#
  • C++
  • Clojure
  • Go
  • HTTP
  • Java
  • JavaScript
  • Kotlin
  • Node
  • Objective-C
  • OCaml
  • PHP
  • PowerShell
  • Python
  • R
  • Ruby
  • Shell
  • Swift

Rate limiting

Due to security and speed considerations, a limit has been placed on the number of requests. A maximum of 120 requests per minute can be forwarded.


If you want to use the Grasp API, request your personal API key via Enter this key in the field under ‘Authentication’ to test it.