How to customise your chat widget
For whom is this feature?
Click on your avatar in the upper-left corner of the inbox to open the menu. Go to ‘Settings’ to customise the chat widget. In your settings under ‘Channels’, choose ‘Live chat’ and go to ‘Appearance’.
- Customise chat window
- Indicate here with a hex colour code what colour you want to give the chat widget.
- Choose how big you want the chat widget to be and where (bottom left or bottom right) the widget should be placed on the website.
- Customise chat badge
- Upload an image to set as a badge. It should not be larger than 100 KB.
- This is the image that appears in the chat conversation. Place an image of the support person or your logo here.
- View the chat widget using the preview button at the top and see how the chat badge, form, and chat button will look.